Effective Date: 1 June 2026
Business Name: Five2Nine Projects
Website: five2nineprojects.com
Email: five2nineprojects@gmail.com

At Five2Nine Projects, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our digital products, enrol in our courses, contact us, or interact with our services.

This policy is written in line with general privacy principles and the Protection of Personal Information Act, commonly known as POPIA, where applicable. POPIA requires businesses to clearly explain what personal information they collect, why they collect it, how it is used, and what rights users have regarding their information.

1. Information We Collect

We may collect personal information from you when you:

  • Visit our website
  • Create an account
  • Buy an eBook, guide, course, template, tool, or digital product
  • Fill in a contact form
  • Subscribe to our emails or updates
  • Send us a message on WhatsApp, email, Facebook, or other platforms
  • Enrol in Five2Nine Academy courses
  • Request support for downloads, access, payments, or products

The information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Billing details
  • Payment confirmation details
  • Login or account details
  • Course enrolment information
  • Order history
  • Download history
  • Messages, enquiries, or support requests
  • IP address, browser type, device information, and website usage data
  • Any information you voluntarily send to us

We only collect information that is necessary for providing our products, services, support, communication, and business operations.

2. How We Use Your Information

We use your personal information to:

  • Process your purchases and orders
  • Give you access to your eBooks, guides, courses, tools, and digital products
  • Create and manage your customer account
  • Provide customer support
  • Respond to enquiries and messages
  • Send important updates about your orders, downloads, courses, or account
  • Send marketing messages, offers, promotions, or product updates where permitted
  • Improve our website, services, products, and customer experience
  • Prevent fraud, misuse, or unauthorised access
  • Comply with legal, accounting, tax, and regulatory requirements

We do not collect your information for purposes unrelated to our business, products, or services.

3. Payment Information

Payments made through our website may be processed by third-party payment providers. We do not store your full card details on our website.

Payment providers may collect and process information necessary to complete your transaction, such as your name, email address, billing details, payment method, and transaction status.

Where offline payments are used, such as bank transfers or proof of payment submissions, we may collect and store proof of payment information for order verification, record keeping, and customer support.

4. Digital Products, Downloads, and Course Access

When you buy a digital product, eBook, guide, template, or course from Five2Nine Projects or Five2Nine Academy, we may store your order history, access status, enrolment details, download records, and support history.

This helps us confirm your purchase, restore access where needed, resend download links, assist with login issues, and provide after-sales support.

5. Marketing and Communication

We may use your contact details to send you updates about:

  • New products
  • Course announcements
  • Special offers
  • Business resources
  • Website updates
  • Five2Nine Projects or Five2Nine Academy services

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email, or by contacting us directly.

For WhatsApp, SMS, or direct messages, you may ask us to stop sending promotional messages at any time.

We may still send important non-marketing messages related to your account, purchases, course access, downloads, refunds, support requests, or legal notices.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support advertising or remarketing.

Cookies may help us understand how visitors use our website, which pages are popular, and how we can improve our services.

We may use tools such as analytics platforms, advertising pixels, or similar technologies. Privacy guidance recommends disclosing tracking tools such as analytics, advertising pixels, and third-party services where they are used.

You can disable cookies in your browser settings, but some parts of the website may not work properly if cookies are disabled.

7. Sharing of Personal Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties who help us operate our business, such as:

  • Payment processors
  • Website hosting providers
  • Email marketing platforms
  • Learning management systems
  • Customer support tools
  • Analytics providers
  • Delivery or courier partners, where physical delivery applies
  • Accountants, legal advisors, or compliance service providers
  • Government authorities where required by law

These third parties may only access the information needed to perform their services.

8. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include secure website hosting, SSL encryption, password protection, limited access to customer information, secure payment processing, and regular website maintenance.

However, no online system is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only for as long as necessary for the purpose it was collected, including:

  • Providing access to purchased products
  • Customer support
  • Course access and records
  • Legal and accounting requirements
  • Tax records
  • Fraud prevention
  • Business reporting

When information is no longer needed, we will delete, anonymise, or securely store it where required by law.

10. Your Rights

You have the right to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information, where legally possible
  • Object to certain processing of your personal information
  • Withdraw consent for marketing communication
  • Request that we stop sending promotional messages
  • Lodge a complaint with a relevant data protection authority, where applicable

POPIA gives data subjects rights regarding access, correction, deletion, objection, and lawful processing of their personal information.

To exercise your rights, please contact us using the details provided below.

11. Children’s Privacy

Our website, products, and services are generally intended for adults, entrepreneurs, students, and business owners.

We do not knowingly collect personal information from children without permission from a parent or guardian. If we discover that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, tools, or payment providers.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read their privacy policies before sharing personal information with them.

13. International Services and Platforms

Some of the tools and service providers we use may store or process data outside South Africa or your country of residence.

Where this happens, we take reasonable steps to ensure that your information is handled securely and only for the purposes explained in this policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data practices.

The updated version will be posted on this page with a new effective date.

Your continued use of our website or services after updates means you accept the revised Privacy Policy.

15. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal information, please contact us:

Five2Nine Projects
Website: five2nineprojects.com
Email: five2nineprojects@gmail.com